They talk instead of typing
A customer answers in their own words instead of working through a long form. A couple of minutes of talking replaces the typing.
Forms people can just talk through
Flow turns the intake step your customers dread into a short conversation. They talk, the fields fill in front of them, they check the answers, and it is submitted.
Forms should adapt to people, not people to forms.
Typing a long form is the slowest part of most customer journeys, and the part people abandon. Flow replaces it with a couple of minutes of talking and hands your team the same structured record at the end.
How Flow works.
Flow sits at the point of intake: the customer speaks, the form fills as they go, and nothing is submitted until they have seen it.
Fields fill themselves live
Answers land in the right fields as the conversation goes, so the form is being built while it is being spoken.
They check it before it goes
The completed form is shown back for review and correction, so what reaches your team is what the customer meant to say.
Flow at the point of intake.
See it in actionService requests and onboarding
Long onboarding and service request forms become a short spoken exchange, with the same fields captured and confirmed at the end.
Let's connectFrontline and field teams
People capturing information on the move can talk a record through instead of typing it on a phone, then confirm it before it is filed.
Let's connectMore from Q9 Labs
One portfolio, one approach.
Every Q9 Labs product applies AI inside a complete business workflow, not as a bolt-on feature.
Let customers talk instead of type.
Speak with Q9 Labs about applying Flow to an intake or service request your customers complete today.
Put Flow to work on your workflow.
Tell us about your team and we’ll walk you through Flow on a workflow you run today.